We don’t currently offer free returns. Any returns need to be communicated to our customer care team. We highly advise to use a trackable shipping service or purchasing shipping insurance with your courier for returns over $75.00. Please send all returns to the below address:
Sackville & Co.
Attn: Online returns
1000 Dean St
Brooklyn, NY 11238 USA
Items need to be returned within 14 days of receipt. We’ll only give you a refund or exchange within 10 days of receiving the return. Please note that delivery fees won’t be refunded and Sackville & Co. won’t be liable for any loss or damage during transportation.
Items returned need to be in perfect condition (re-saleable), please ensure you include original packaging and any labels attached.
Only items purchased at full price will be refunded. Items purchased with discount or during promotions, sale, offers, events, etc.. won’t be refunded
We don’t accept any returns on consumable items or gift cards.