FAQ
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Email Support hello@sackvilleandco.com
Customer Service hours: Monday - Friday 10am-6pm EST
Where can I find Sackville & Co. products?
I’d love to carry Sackville & Co. products in our store. Who can I contact?
Are you looking for people to join your team? I’d love to work for Sackville & Co!
Do you ship internationally?
My order arrived damaged, what should I do?
When should I expect my order to be delivered?
My order never arrived. Lost or stolen shipments marked delivered.
There's a problem with my order's tracking, what should I do?
What is the return policy?
I entered an incorrect address for my order, what do I do?
Can I change or cancel my order?
Return to sender shipments.
Which products would you recommend for a cannabis newbie?
What’s the difference between CBD & THC?
Are Indica/Sativa/Hybrids still a thing? If so, what’s the diff’?
What’s the difference between Hemp and Cannabis?
What are Terpenes?
How long does the ‘high’ from cannabis last?
I haven’t touched weed in a long time, and now I’m scared of where to start – I don’t want to bug out, what would you recommend starting with first?
How to clean your Sackville Grinder
Do the photos on your site match exactly?
I have a question that’s not already addressed here, who/where do I direct it?