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FAQ

Have a question? Need assistance? We're always here to help and are open to your feedback - Please say hi! 

Email Support hello@sackvilleandco.com

Customer Service hours: Monday - Friday 10am-6pm EST

Where can I find Sackville & Co. products?

I’d love to carry Sackville & Co. products in our store. Who can I contact?

How should I take care of my Sackville & Co. products?

Are you looking for people to join your team? I’d love to work for Sackville & Co!

Do you ship internationally? 

When should I expect my order to be delivered?

What is the return policy?

There's a problem with my order's tracking, what should I do?

My order arrived damaged, what should I do?

My order never arrived. Lost or stolen shipments marked delivered.

I entered an incorrect address for my order, what do I do?

Can I change or cancel my order?

We have partnered with Route to ensure your package arrives to you quickly, safely and without issue! If an issue does arise they are here to help! Here's how it works:

Return to sender shipments.

Which products would you recommend for a cannabis newbie?

What’s the difference between CBD & THC?

Are Indica/Sativa/Hybrids still a thing? If so, what’s the diff’? 

What’s the difference between Hemp and Cannabis?

What are Terpenes?

How long does the ‘high’ from cannabis last?

I haven’t touched weed in a long time, and now I’m scared of where to start – I don’t want to bug out, what would you recommend starting with first? 

How to clean your Sackville Grinder?

How to clean your Sackville Crystal Ball Pipe?

How to fill and adjust the flame of the spicy Chili Pepper Lighter?

Do the photos on your site match exactly?

I have a question that’s not already addressed here, who/where do I direct it?

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